Moments of Friction

Kickstart your 2017 with some tips from Anders Sorman-Nilsson, the founder of Thinque.

  • What does the future of your business look like?
  • What are the moments of friction in your current customer journeys?
  • What can you do to alleviate them?
  • How can you amplify the positive feelings that your customers experience?

Anders is a futurist and innovation strategist, check him out at anderssorman-nilsson.com

interviews@academy - Anders Sorman-Nilsson

Kickstart your 2017 with some tips from Anders Sorman-Nilsson, the founder of Thinque. - What does the future of your business look like? - What are the moments of friction in your current customer journeys? - What can you do to alleviate them? - How can you amplify the positive feelings that your customers experience? Anders is a #futurist and innovation strategist, check him out at http://www.anderssorman-nilsson.com/

Posted by Harcourts Academy on Monday, 9 January 2017